This Privacy Policy explains how jiliplay collects, uses, stores, and protects your personal information when you use our platform in the Philippines. We are committed to keeping your data safe and being transparent about how it is handled at every step.
A clear breakdown of the personal data jiliplay handles and the purpose behind each type.
When you register on jiliplay, we collect your name, date of birth, email address, and contact number. This information is required to create and verify your account in line with Philippine regulations. We also collect a username and password, which you are responsible for keeping confidential. Your account details allow us to personalise your experience and ensure only you can access your account. We do not store your password in plain text — it is encrypted using industry-standard methods. If you update your profile at any time, the revised information replaces the previous record in our system.
To process deposits and withdrawals in Philippine pesos (PHP), jiliplay collects payment-related information such as your preferred payment method and transaction history. We do not store full card numbers or sensitive banking credentials on our servers. Payment processing is handled through secure, third-party providers who are bound by their own data protection obligations. Transaction records are retained for a period required by applicable Philippine financial regulations. These records may be reviewed internally for fraud prevention, dispute resolution, and compliance auditing. You can view your own transaction history at any time from within your account dashboard.
When you access jiliplay from your mobile browser or desktop, we automatically collect certain technical data including your IP address, device type, operating system, and browser version. We also record which pages you visit, how long you spend on each section, and which features you interact with most. This data helps us improve platform performance, fix technical issues, and optimise the mobile experience for Filipino players. Usage data is analysed in aggregate and is not used to identify you personally without additional account information. We may use cookies or similar technologies to maintain your session and remember your preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
In certain circumstances, jiliplay may request identity verification documents such as a government-issued ID or proof of address to comply with Philippine anti-money laundering requirements. These documents are submitted securely and reviewed only by authorised personnel within our compliance team. Verification documents are stored in encrypted form and are not shared with third parties except where required by law or regulatory authority. Once verification is complete, documents are retained only for the period required under applicable regulations. If your verification is unsuccessful, you will be notified and given the opportunity to resubmit. Providing accurate verification documents is a condition of continued account access and withdrawal eligibility.
Understanding what jiliplay does with your information and the controls available to you as a player in the Philippines.
jiliplay uses the personal data we collect strictly for the purposes of operating and improving the platform for players in the Philippines. Your account information is used to authenticate your identity, process transactions, and provide customer support when needed. Usage and device data helps our technical team maintain platform stability and deliver a smooth mobile experience across different devices. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are not optional as they relate directly to your account. We do not sell, rent, or trade your personal data to third-party marketers under any circumstances. Any data sharing with service providers is limited to what is strictly necessary for them to perform their function, and all such providers are contractually required to protect your information.
As a registered player on jiliplay, you have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate information in your account profile by updating your details directly or contacting our support team. If you wish to close your account and request deletion of your personal data, you may do so subject to any legal retention obligations that apply under Philippine law. You have the right to object to certain types of data processing, including any use of your data for purposes beyond those described in this policy. Data portability rights allow you to request a copy of your personal data in a structured, commonly used format where technically feasible. To exercise any of these rights, please visit the FAQ page for guidance on how to submit a request, and our team will respond within a reasonable timeframe.
jiliplay implements technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transfer. Access to personal data within our organisation is restricted to staff who require it to perform their specific role, and all such staff are bound by confidentiality obligations. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable law. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or legal requirements. Continued use of jiliplay following any update to this policy constitutes your acceptance of the revised terms, so we encourage you to review this page periodically.
If you have any questions about how jiliplay handles your personal data, the FAQ page covers the most common privacy-related queries in plain Philippine English. You can also review our Terms and Conditions and Responsible Gaming pages for related information. Ready to get started with a secure account?